Frequently Asked Questions
How long does shipping take?
We process orders within 1-2 business days. Standard shipping takes 3-7 business days, and express shipping (available at checkout) delivers in 1-3 business days. You'll receive tracking information as soon as your order ships.
What is your Perfect Fit Guarantee?
If your dress doesn't fit perfectly, we offer free returns and exchanges within 30 days. We also provide a complimentary digital alterations guide with every purchase to help you achieve a custom fit at home.
How do I choose the right dress for a special occasion?
Use our 'Occasion' filter to browse dresses for weddings, parties, or date nights. Each listing includes styling tips and fit notes to help you feel confident and beautiful for your specific event.
What is your return policy?
You can return unworn, unaltered dresses with tags attached within 30 days for a full refund or exchange. Returns are free under our Perfect Fit Guarantee. Sale items are final sale.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption and partner with trusted payment processors. We never store your full payment details on our servers.
How should I care for my VelvetThread dress?
Care instructions are on the garment label and product page. Most of our sustainable fabrics require gentle cold washing or professional dry cleaning to maintain their quality and longevity.